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I had a fantastic experience today at bob Moore. Cadillac in Norman my sales guy there Sajid Khan was very respectful and helpful to all my questions I will be coming back.
Anthone provided efficient and quality customer service. Well done, you and your team. We have not closed the deal as of yet, waiting for the vehicle to be shipped here. Rest assured I will once it arrives. They went to great lengths to accommodate my wishes.
So blessed to have Kenneth as my contact. I have a 2013 SRX and most generally he has been one to handle my checkin etc for scheduled service. He not only is totally professional but keeps me ahead with respect to future service needs. If I could give him 10 gold stars I would!!!
A overall good experience in buying a new CT 5 Cadillac passenger car! A enjoyable day and good salespeople! From our sales lady Heather to finishing up the sale with Thomas!
Eric was great! Everyone I dealt with today treated me like I was an important customer and like they were glad I was there. I found the car I wanted and the purchase process was fast and easy. Could not have been a better experience.
Had a rocky start because of a misunderstanding. Once on the same page, all went extremely well. Worked with Eric and Jason and the outcome was outstanding. Great deal on exactly what I wanted. Will definitely return when wanting to buy another vehicle.
As usual the service at Bob Moore of Norman was excellent the Employees in the service dept were very friendly and efficient I have been using Bob Moore for 10 years they have the best service department of all the dealerships I have been in
I always visit Bob Moore for service on our 2017 Cadillac. I have never been disappointed with the quality of service. The service reps are very attentive and go out of their way to give the best service.
I live in Houston, TX and was shopping around for a 2019 Cadillac CTS-V. I just recently purchased a 2018 Cadillac Escalade in Nov 2018 at Central Houston Cadillac. They took good care of me with my purchase so I decided to give them the 1st shot at the deal. Unfortunately my original Sales person and Sales manager I worked with is no longer with the company but one of the Sales Manager was still working there so I told him what I was looking for and he went to located the vehicle for me and found it. He then sent me the price quote sheet and from what I can see he was charging me full MSRP so I called and asked why? His answer was why would he sell this car for less when he can sell it for full price. This was his answer after I told him what a great dealer they have how his sales team helped me with my new purchased. So guess what I did, the big mistake he made was including the Vin # of the vehicle so I googled it and found the car sitting at Bob Moore Cadillac at Norman, OK. One thing stood out is that I’ve purchased a Porsche before From Bob Moore of Porsche. So I called Bob Moore Cadillac and mentioned what had happened. I spoke to Mory and right away we hit it off. Mory took great care of me as a repeat customer. He provided the same quality service as I received when I purchased my Porsche. I drove 6hrs to OK to pick up the car. I got to the dealer at 8:30AM and I was welcomed by Thi and he took the time to answer all my questions and went thru all the paperwork. It was my daughter’s birthday and they even had me pick out something from the Gift Shop as a Thank you. So I wanted to take this time again to Thank Bob Moore Cadillac Specially to Mory and Thi for the great service. I wished the dealer was her in Houston as they need more people like them here.
After posting an unfavorable rating about Bob Moore of Norman, I was contacted by a manager named Demarco Guillory, He jumped through several hoops to change my mind about this dealership. I hope that the internet stuff I wrote of earlier is truly an unfortunate accident as was explained. I bought a new Cadillac XT 4 and am very happy. Thanks Demarco and Sajid Khan. Sajid was my sales professional that I highly recommend.
I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!
Excellent people with excellent facilities. We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and the service with Kenneth has been outstanding. This is an excellent dealership.
Kennith was our service tech. He’s was the friendliest ever. He kept us updated on my car and even helped by recommending a paint and body shop
I bought my 2016 Cadillac a month ago, their was an issue with the running board. The service department had to order the part. When it came in they gave me a call and I set up an appointment. When I went in they had me a rental car. Had my car fixed by early afternoon the same day. I am very satisfied with Bob Moore service department. Thank you-RickE
I took my car in when the check engine light came on. I appreciate Kenneth taking the time to explain everything to me. Will definitely take my car back to Kenneth at Bob Moore Cadillac.
I have purchase several cars from Bob Moore. Outstanding staff, Sales, Jamal Dozier, and Service Representative, Kenneth. They always make you feel welcome. There professionalism goes above and beyond. Making sure you understand all things that will take place with your vehicle. Explaining every thing til you understand. My vehicle was service and repaired in a timely manner. A broken shaft seal was repaired and I received a detail understanding as to what may have happen at no fault of myself or dealership. I was given the chance to see the damage to the shaft. My 2018 Escalade runs outstanding. Thank you Ken and Bob Moore Cadillac for making me a valuable customer. Your pride and professionalism is prestigious. Thank you from a Retired Navy Chief.
Very helpful with my needs, sales was out of the world friendly and when I asked question to Ruby, she had the correct answers. I am very happy with the finance department as well. Thank you Bob Moore for having very helpful employees!
Ken was awesome! My engine light came on around 5pm Wednesday night, I immediately called and Ken answered the phone. I got an appointment the next morning! I showed up and was quickly checked in. When they figured out what was wrong with my car, Ken came out and explained it to me twice until I understood! Then he even explained it to my husband over the phone- he was fantastic! To say the least, Ken was very professional and kind! Sometimes I feel very ignorant when it comes to mechanical stuff, I didn’t feel like this one bit while at the Cadillac in Norman! I explained to him that I had never been to this location but would be using them from here on out! The coffee and snacks were great while I waited. They had my car finished in under an hour and I was back on the road!! I really appreciated them being respectful of my time. And another thing I really liked about my experience, was that everyone gave a nice smile- that goes a long way with me!
First class service in its totality. The professionalism of the staff such as Kenneth in the service department and the GM Mr. Daniel Peoples is top notch.
I bought my SRX in 2014 and happy to say that I glad I bought from Bob Moore in MOORE.I have great appreciation for their cistumer serv. The guys in the serv dept are SUPER nice.
Jamar Dozier came through for us! I very much appreciate his diligence, personalism and overall the incredible service and top notch professionalism!! I am very happy with this dealership and highly recommend working with him and the crew at Bob Moore Cadillac.
Outstanding customer service by the service team. Very knowledgeable and thorough. Explained problems and resolution. Car was repaired and returned in a clean state. Thank you Bob Moore team for taking care of my vehicle.
Thank you Daniel & Thomas! 3rd vehicle purchased with these two & Bob Moore Cadillac in Norman. Between these two & the service we get from Kenneth & Colt in the service department, we have been completely satisfied and highly recommend this dealership!
Always receive excellent service!!! Kenneth is always very helpful and gets my vehicle in and out in a timely manner. My vehicle is always spotless when I leave with it.
Welcome to Bob Moore Cadillac of Norman
Car shopping isn't what it used to be. Nowadays, you can complete your entire shopping journey without leaving your couch. Find the Cadillac you love and discover financing options that cater to you—having your dream car delivered will almost be as easy as getting your weekly groceries. You can even take a virtual test drive while you're still in your pajamas. Of course, if you prefer the old-school method of coming into our Norman, OK showroom and test-driving in person, our friendly and knowledgeable team will welcome you like an old friend. You can still use our site to book a test drive or schedule maintenance—it's like getting the best of both worlds. Delivering the best experience that's tailored to your needs is what Bob Moore Cadillac of Norman does better than any other dealer in the area.